Last Updated and Effective Date: December 18, 2025

This Refund & Return Policy applies to all merchandise purchases made through www.mrjaydencole.com, operated by Jayden Cole and Breckenwood Music Company, LLC (“we,” “us,” or "our”).

By making a purchase through the site, you agree to the terms outlined in this policy.

1. All Sales Policy

Unless otherwise stated, all sales are final.

Because many items are produced in limited quantities, made-to-order, or fulfilled through third-party partners, we do not offer refunds or returns for reasons such as:

• Buyer’s remorse

• Incorrect size selection

• Color or design preference

• Change of mind after purchase

Please review product descriptions carefully before completing your order.

2. Damaged or Defective Items

We will replace or refund items that arrive damaged, defective, or incorrect.

To be eligible for a replacement or refund:

• You must contact us within 7 days of delivery

• The item must be unused and in its original condition

• You must provide clear photos of the issue, including packaging if applicable.

Once approved, we will provide instructions for replacement or refund at no additional cost you you.

3. Lost or Stolen Packages

We are not responsible for packages that are marked as “delivered” by the carrier but are lost or stolen after delivery.

If your package is lost in transit or arrives with visible damage, please contact us promptly so we can assist with a carrier claim where applicable.

4. Digital Products

All digital products, including downloadable content, digital music, or exclusive online access, are non-refundable once delivered.

5. Shipping Costs

Shipping fees are non-refundable, except in cases where an error was made on our part (such as sending the wrong item).

6. Exchanges

We do not currently offer direct exchanges. If an item qualifies for a return due to damage or defect, we will issue a replacement or refund at our discretion.

7. Third-Party Fulfillment

Some merchandise may be fulfilled by third-party partners. In such cases, fulfillment timelines, packaging, and shipping processes may vary.

This Refund & Return Policy applies regardless of fulfillment method.

8. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us using this form: